Small operational habits that reduce environmental impact over time
Work once and work well One of the simplest habits is to work once, and work well. Repeat work wastes time, drains people, and increases digital load. Clear ownership, a defined end point, and properly closed loops reduce duplication. When a task moves cleanly from...
From Hiking the UK Surrey Three Peaks to Mapping Strategy – What they have in common
Last Spring, I took on the Surrey Three Peaks Challenge. It was long, steep, sweaty, and at times involved questioning all of my life choices. But it also gave me a lot to think about, particularly when it comes to how I support my clients through strategic planning....
“No, is a full sentence” and other lessons I’ve learnt about boundaries in business
"No, is a full sentence" – and other lessons I’ve learnt about boundaries in business When I first started Elliott Ops Services (formally Elliott VA Services), I had a bit of a Yes Girl energy. “Yes, I can squeeze that in Friday night.”“Yes, of course I’ll jump on...
The Danger of Scope Creep: A Guide to Managing Expectations (For operators and clients alike)
As anyone in the world of operations support will tell you, no project is ever truly free from that sneaky little villain: ‘scope creep’. Whether you’re an operator trying to stay on track or a client with big ideas, scope creep is something that can trip you up if...
Why I love Trello: how it keeps me organised (and sane!) while juggling multiple projects and teams
Let's face it—staying organised is no easy feat 🤯. The truth is, being disorganised can bring more disruption than we often realise, and the effects can be felt across every part of life. Having recently moved house, I’ve found myself overwhelmed by the constant...
Eco-Friendly Business Operations: Your Roadmap to Sustainability
Transforming your business into a sustainable powerhouse isn't just about giving Mother Earth a big hug; it also boosts your brand and your bottom line. Who knew saving the planet could be so good for business? Understanding the Importance of Sustainability in...
What on earth is a Standard Operating Procedure (SOP) and why should your business care?
Picture this: You’ve got a fast-paced business environment buzzing around you like a coffee-fuelled beehive. In this chaos, what’s your secret weapon for efficiency and consistency? Enter the Standard Operating Procedure (SOP)—the unsung hero of the business world! In...